Shipping policy

Shipping and Delivery

Cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London) 
Order processing time: 3-5 business days (Mon-Fri) 
Delivery time: 5-10 business days (Mon-Fri)
Total shipping time from order to delivery: 8-15 business days

Order Processing

All orders are processed within 3 to 5 business days after receiving your order. Orders placed after 17:00 GMT will be processed the next business day.

Delivery Times

Within the United Kingdom, Ireland, United States, Canada, Australia and New Zealand:
- Courier: Royal Mail, DDP Ireland, USPS, Canada Post, Australia Post and NZ Post. 
- Shipping time: Deliveries typically take 5 to 10 business days after dispatch.

Shipping Options

We offer standard free delivery within the United Kingdom, Ireland, United States, Canada, Australia and New Zealand. There are no additional shipping options.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number, if applicable. You can use this number to track the status of your shipment here.

Address Changes

If there is an error in the delivery address, you have up to 24 hours after placing your order, or before the cutoff time if not yet reached, to make corrections. Please contact our customer service immediately.

Missing or Lost Packages

If a package does not arrive or is lost, please contact our customer service immediately via the contact form or email. We will collaborate with the courier to investigate the issue and provide a solution.

Privacy Policy

Your privacy is very important to us. We handle all personal information collected during the ordering and shipping process with the utmost confidentiality. For more information, please visit our privacy policy.

Returns and Refunds

For returns, please refer to our returns policy, which contains all details regarding returns and refunds.

Customer Service

For any questions or issues with your order, please contact our customer service at support@lusomart.com or visit our contact page.

Company Information

Email address: support@lusomart.com
Phone number :+447352277481
Company name: Lusomart
Chamber of Commerce Number: 16083947
Address: 26 Whitefriars Avenue, Harrow HA3 5RN, United Kingdom

Customer Service Opening Hours:
Monday to Friday: 09:00-17:00
We aim to respond within 1 business day.